Privacy Policy
Information Collection, Use, and Sharing
By signing up for more information when submitting a request for a quote, you consent to the collection and use of your email address by The Tropical Travelers for future promotional emails (approximately 12 per year) that deal with promotions and specials we are offering. Any promotional email we send will have an “Unsubscribe” option. All of the contact information that we collect is protected against unapproved access, and we will not share your email address with any other company or individual.
We are the sole owners of the information collected on this site. We only have access to and collect information that you voluntarily give us via our website forms, email or other direct contact from you. We will not sell or rent this information to anyone.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive credit card information, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon in your web browser, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers and servers in which we store personally identifiable information are kept in a secure environment.
SMS/MMS Communications
Information Collected
We collect your phone number (and name, if provided) only when you voluntarily submit an inquiry form on this website, such as our Trip Matcher. This data is used exclusively to send you SMS or MMS messages related to your travel inquiry, booking updates, itinerary confirmations, and travel support.
Consent & Opt-In
By checking the opt-in box on our form, you provide express written consent to receive SMS/MMS messages from The Tropical Travelers. The consent text explicitly states: “By checking this box, you agree to receive marketing and service-related text messages from The Tropical Travelers. Message and data rates may apply. Message frequency varies. You can reply STOP to unsubscribe or HELP for assistance at any time. Your information will not be sold or shared. See our Privacy Policy for more information.”
Message Use & Frequency
You will receive messages regarding trip proposals, booking confirmations, itinerary reminders, and customer service during travel. Frequency varies based on your travel timeline and communication preferences. We will not send texts for unrelated marketing purposes.
Opt-Out / STOP
You may opt out of receiving future SMS/MMS messages at any time by replying STOP. We will immediately cease text communications and confirm your unsubscription. You may reply START or contact us to re-opt in. HELP is available via the keyword HELP.
Data Sharing
We do not sell, rent, or distribute your personal information to third parties. Only trusted service providers (for example, our SMS platform and secure booking tools) access your data, and they are contractually bound to confidentiality.
Data Security & Retention
Your personal data is stored securely, encrypted in transit and at rest. Access is limited to employees or contractors with a business need. We retain your information in line with applicable laws and delete or anonymize it upon account termination or upon request.
Your Rights
You have the right to access, correct, or delete your personal data held by us. To make a request or to inquire further about our SMS practices, contact us at sales@thetropicaltravelers.com or (610) 296-6363.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Contact Us
Contact us by phone at 610.296.6363 or email at sales@thetropicaltravelers.com. A Tropical Travelers Specialist will contact you to begin your travel planning.